Privacy Policy

Effective 07/01/2023

Welcome to MyCar Mobile, the vehicle app owned and produced by MAG. At MAG, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our mobile app. By using MyCar Mobile, you consent to the practices described in this policy.

Information We Collect:

MAG may collect the following types of personal information from you when you use MyCar Mobile:

Name: We collect your full name to identify you as a user of our app.

Address: Your address helps us in processing claims and service requests more efficiently.

Phone Number: We use your phone number to contact you for essential communications regarding your claims or service calls.

Email Address: Your email address allows us to send you important updates and notifications about your claims and app-related information.

Use of Your Information:

We use the collected information primarily to provide you with our services and enhance your user experience. The specific purposes include, but are not limited to:

Processing Claims and Service Requests: We use your personal information to process claims or service requests that you initiate through the MyCar Mobile app.

Communication: We may contact you via email or phone to provide updates, confirmations, or any other relevant information regarding your claims or service calls.

App Improvements: Your feedback and usage data help us improve the MyCar Mobile app to meet your needs and preferences better.

Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes.

Mobile Features:

Photos: We may ask for photos of the damage that occurred to your vehicle to help our specialists determine how to proceed with handling your customer experience. Only photos that are submitted as part of the use of the app are used by our claims specialists. You may control access to photos by going to the settings on your device.

Push Notifications: We may send you push notifications that give you status updates with regards to the proceedings of your customer initiated claim experience. You may also receive notifications from the automotive dealership from which you purchased your vehicle. Push notifications can be turned off by going to the settings on your device.

Data Security:

At MAG, we take data security seriously and employ industry-standard measures to protect your personal information from unauthorized access, alteration, or disclosure. Our security protocols include encryption, firewalls, and access controls to safeguard your data.

Third-Party Disclosures:

MAG does not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may disclose your information to third parties under the following circumstances:

Service Fulfillment: We may share your information with third-party service providers or business partners solely for the purpose of fulfilling your service requests initiated through the MyCar Mobile app.

Legal Obligations: We may share your information with law enforcement or regulatory authorities when required by law or to protect our rights, privacy, safety, or property.

Data Retention:

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your data is no longer needed, we will securely dispose of or anonymize it to prevent unauthorized access.

Children's Privacy:

MyCar Mobile is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a user is under 16 and has provided us with their information without parental consent, we will take appropriate steps to delete the data promptly.

Changes to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised policy will be effective immediately upon posting. We encourage you to review this page periodically to stay informed about our data practices.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

825 Northgate Blvd. Suite 200
New Albany, IN 47150, USA

Phone No: 800-801-1342

By using MyCar Mobile, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.